Here's a sample return policy:
Return Policy
At [Company Name], we strive to provide high-quality products that meet our customers' expectations. However, we understand that sometimes a return may be necessary.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
1. Product must be in original condition: The product must be in its original packaging, with all original tags, accessories, and paperwork included.
2. Product must be returned within [timeframe]: The product must be returned within [timeframe, e.g., 30 days] of delivery.
3. Proof of purchase required: A valid proof of purchase, such as an order number or receipt, is required for all returns.
Types of Returns
We offer the following types of returns:
1. Refund: A full or partial refund of the purchase price.
2. Exchange: An exchange for a different size, color, or style of the same product.
3. Store credit: A store credit for the full or partial amount of the purchase price.
Return Procedure
To initiate a return, please follow these steps:
1. Contact us: Reach out to our customer service team via [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the product: Carefully pack the product in its original packaging, if possible.
3. Ship the product: Ship the product back to us at the address provided by our customer service team.
4. Provide proof of purchase: Include a valid proof of purchase, such as an order number or receipt, with the returned product.
Refund and Exchange Processing
Once we receive the returned product, we will process the refund or exchange within [timeframe, e.g., 5-7 business days].
Exceptions
The following products are not eligible for returns:
1. Custom or personalized products
2. Final sale products
3. Products damaged by customer
Changes to Return Policy
We reserve the right to update or modify our return policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us:
[MARKAZ BAZAR]
[BUSINESS DAY DUBAI, UAE]
[+92 330 6773305]
[markazbazaar9@gmail.com]